Evaluation/Review

You have likely visited an unfamiliar city or neighborhood. When you aren’t in familiar surroundings, what do you do if you want to find something to eat or do for fun? You probably open your phone and search on YelpTripAdvisorGoogle, or another app or website dedicated to providing reviews, or critical appraisals. Even when closer to home, many people, whether looking for a unique local restaurant, a new hiking trail, or an auto mechanic, may base their decisions on online reviews.

You may even have written a review of a product or service and posted it online yourself. In your review, you shared your evaluation—your overall thoughts on the strengths and weaknesses—of the customer service, atmosphere, prices, quality, and so on. You decided on a set of criteria, or characteristics that determine a positive experience, and made your evaluation of the business according to those criteria and your experiences with similar products or services. Maybe you used a rating system to give five stars or used the phrase “would not recommend” to make your negative judgment clear.

In performing these tasks, you engaged in the evaluation or review genre, or form of writing used to evaluate businesses, products, and art forms—including restaurants, health care, cell phones, cars, video games, books, films, and more. Throughout this chapter, you will learn about the characteristics of evaluations and how to write them.


Examples of Evaluations/Reviews

Not all reviews have to be written; sometimes, a video or an audio review can be more engaging than a written review. YouTube has become a popular destination for product reviews, creating minor celebrities out of popular reviewers. Take reviewer Doug DeMuro’s popular YouTube channel. DeMuro reviews cars—everything from sports cars to sedans to vintage cars. Car buyers need to interact with a car to want to buy it, and YouTube provides the next best thing by giving viewers an up-close look.Technology is another popular type of review on YouTube. YouTube creators like Marques Brownlee discuss rumors about the next Apple iPhone or Samsung Galaxy and provide unboxing videos to record their reactions to the latest phones and laptops. Like DeMuro’s viewers, Brownlee’s audience can get up close to the product. Seeing a phone in Brownlee’s hands helps audience members imagine it in their hands.On the other hand, reviews don’t always need to be about products you can touch, as Paul Lucas demonstrates on his YouTube channel “Wingin’ It!” Lucas reviews travel experiences (mainly airlines and sometimes trains), evaluating the service of airlines around the world and in various ticket classes.While all of these examples are videos, they still use the genre conventions of evaluations and reviews discussed in this chapter. The reviewers present a clear assessment: should you buy this car, phone, or airline ticket? They base their evaluation on evidence that fits a set of evaluation criteria. Doug DeMuro might evaluate a family sedan on the basis of seating, trunk storage, and ride comfort. Marques Brownlee might judge a phone on the basis of battery life, design, and camera quality. Paul Lucas might grade an airline on service, schedules, and seat comfort.

Key Features of an Evaluation/Review

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UNM Core Writing OER Collection Copyright © 2023 by University of New Mexico is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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